Fulton County Water Bill Dispute Procedures
Adjustments to water and sewer accounts for leaks, that are classified as non-routine and are not preventable by proper maintenance, are available upon qualification. Once the leak repair has been completed, a Leak Adjustment Request Form along with the appropriate repair statement must be submitted for an adjustment to be considered. A copy of a plumber or contractors repair bill must accompany this request for adjustment. If you repaired the leak yourself, a copy of the materials purchase receipt must accompany the request. Please note that the form is not a guarantee that a credit will be applied to your bill. If a credit is issued, it will be reflected on your next bill. In most cases, an adjustment credit will only reduce and not eliminate an entire bill. You will be responsible for any remaining amounts. You will be notified if the request cannot be granted or if additional information is needed. Your request can be submitted via:
Email: Adjustment.Request@fultoncountyga.gov; or
Fax: (404) 612-0333; or
- North Location: 11575 Maxwell Road, Alpharetta, GA 30009;
South Location: 141 Pryor St SW, 7th Floor, Atlanta, GA 30303.
Before you dispute your water bill:Before you call the county office, check for water leaks in your home. Below is a list on how to check your water meter. If you find leaks, have them repaired BEFORE you contact the county office. Water bill disputes can only be filed once a year in most counties in Georgia.
Use your water meter to check for leaks
Leaks account for more than 10,000 gallons of water waste in an average home every year. High water bills are often caused by a leak inside or outside your home. These leaks are your responsibility to repair. Want to know if you have a leak? Follow these simple steps.
1. Turn off all the water-using appliances in your home, including the washing machine, dishwasher, and ice maker, and tell everyone at home not to use the sinks, showers, or toilets for the next two hours. Do not shut off the water supply to these appliances; just make sure they aren’t actively running or being used. Only shut off the individual water supply if these appliances continuously run—some ice makers operate this way.
2. Locate your water meter. It should be out in your front yard under a metal cover. Remove the cover to view the meter.
3. Write down the number you see on the meter readout, or take a picture of the meter. Also observe the small leak detection wheel and the needle on the face of the meter. Nothing on the meter should be moving when you are not using any water inside or outside your home.
4. After two hours of no water use, go outside and read the meter again. The number should not have changed. If the readout did change, or if you notice any movement on the meter during the test, you probably have a leak.
If you discover you have a leak, check your water fixtures and appliances to determine which one is leaking. Look for dripping faucets and showerheads, check the pipes under your sink, in your basement, or around your water heater. Don’t forget to walk around your yard to look for soggy areas that can indicate a leak in your underground pipes.
ALH|Podland Residents, if you have further questions, please don't hesitate to call the office. Our office hours are 9am to 4pm, Monday through Friday You can always email us at email@example.com for a faster response.