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Water Bill Dispute process in Dekalb County

DeKalb County Water Bill Dispute FAQs


What does the dispute process look like?


If you notice your bill higher than average or think there is a problem with your water meter:
I had a plumber come to the property to detect water leaks and none were found inside the property. What should I do now?
DeKalb County will not require a plumber to visit before a field technician is dispatched. Your property management team will have a plumber check your property and will call the county if they feel it's a county issue.
If you believe you have incurred costs due to a faulty water meter or incorrect billing, the customer should begin the dispute resolution process. All disputes are reviewed on a case-by-case basis.

Dispute Resolution Center

Contact Information:

106 E. Ponce de Leon Avenue
Decatur, GA 30030
Phone:
(404) 370-8194
Email: drc@dekalbcountyga.gov
Website: DeKalb County Water Department

Instructions on How To File a Dispute in DeKalb County

Sample letter to help you communicate and file your billing errors dispute

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