Prospective Tenants: 770.783.3737
Prospective Owners: 404.937.1850

Water Bill Dispute process in Dekalb County

DeKalb County Water Bill Dispute FAQs

What does the dispute process look like?

If you notice your bill higher than average or think there is a problem with your water meter:
I had a plumber come to the property to detect water leaks and none were found inside the property. What should I do now?
DeKalb County will not require a plumber to visit before a field technician is dispatched. Your property management team will have a plumber check your property and will call the county if they feel it's a county issue.
If you believe you have incurred costs due to a faulty water meter or incorrect billing, the customer should begin the dispute resolution process. All disputes are reviewed on a case-by-case basis.

DeKalb Water Department

Contact Information:

1300 Commerce Drive
Decatur, GA 30030
Water Bill Dispute Line: (404) 371-2000
Water Department Custome Service: (404) 375-4475
Website: DeKalb County Water Department

Before you dispute your water bill:

Before you call the county office, check for water leaks in your home. Below is a list on how to check your water meter. If you find leaks, have them repaired BEFORE you contact the county office. Water bill disputes can only be filed once a year in most counties in Georgia.

Use your water meter to check for leaks

Leaks account for more than 10,000 gallons of water waste in an average home every year. High water bills are often caused by a leak inside or outside your home. These leaks are your responsibility to repair. Want to know if you have a leak? Follow these simple steps.

1. Turn off all the water-using appliances in your home, including the washing machine, dishwasher, and ice maker, and tell everyone at home not to use the sinks, showers, or toilets for the next two hours. Do not shut off the water supply to these appliances; just make sure they aren’t actively running or being used. Only shut off the individual water supply if these appliances continuously run—some ice makers operate this way.

2. Locate your water meter. It should be out in your front yard under a metal cover. Remove the cover to view the meter.

3. Write down the number you see on the meter readout, or take a picture of the meter. Also observe the small leak detection wheel and the needle on the face of the meter. Nothing on the meter should be moving when you are not using any water inside or outside your home.

4. After two hours of no water use, go outside and read the meter again. The number should not have changed. If the readout did change, or if you notice any movement on the meter during the test, you probably have a leak.

If you discover you have a leak, check your water fixtures and appliances to determine which one is leaking. Look for dripping faucets and showerheads, check the pipes under your sink, in your basement, or around your water heater. Don’t forget to walk around your yard to look for soggy areas that can indicate a leak in your underground pipes.

ALH|Podland Residents, if you have further questions, please don't hesitate to call the office.
Our office hours are 9am to 4pm, Monday through Friday
You can always email us at for a faster response.

Contact us for all your Property Managment & Rental Home Needs

Get Started

Atlanta Property Management
"For Investors" and "By Investors"

Quality Rental Homes and Atlanta Property Management offered by ALH|Podland Realty & Renal Homes Property Management.

Corporate Office:
1084 Meadow Club Ct., Ste. B2
Suwanee, GA 30024

Main Office: 404.937.2827 
Rental Inquires: 770.783.3737
Owner Inquires: 404.937.1850

All Rights Reserved. © 2022
ALH|Podland Realty & Rental Homes Property Management.

Sitemap | Contact Us | Privacy Policy
Independent Contractor Agreement
Agent Application | Partner Application
Submit Contractor Invoice | Job Application

Submit Contractor Invoice
Interim Inspection Report
Interior Property Inspection

equal housing logo

Angies List Review Us Link

Best Property Managers in Alpharetta
Check Us Out on Yelp!
Share Us on Google+
Follow ALH|Podland Realty & Rental Homes Property Management's board Investors/Owners on Pinterest.

Atlanta Property Management Website powered by
Tenant Screening by LeasingDesk | Real Page | Online Showings By ShowMojo |Atlanta Property Management Services by, A Real Page Company. | BiggerPockets | | Market Leader | Consumer Choice Awards |
Recommended Locksmith