Prospective Tenants: 770.783.3737
Prospective Owners: 404.937.1850

My Cobb County water bill seems really high.
What should I do?

Unexpected leaks can occur in plumbing systems and cause high bills. Cobb County Water System encourages the prompt and complete repair of leaks. The Water System has a Leak Credit Policy that provides a partial credit for eligible leaks once in a rolling 12-month period. The credit can be applied to no more than two affected months. The purpose of the policy is to assist customers with a partial offset of the costs associated with certain plumbing failures, not to fully compensate a customer for the costs of a leak. Customers are responsible for paying the water bill while waiting for a leak credit to be processed.

Leak Credit Application

Leak Credit Application - Click here to apply online or mail the following documentation:


Leak Credit Eligibility


In some instances, Cobb County provides a nominal credit for charges associated with a leak on a private plumbing system. Credits are provided in response to the related policy adopted by the Cobb County Board of Commissioners. The purpose of the policy is to assist customers with a partial offset of the costs associated with certain plumbing failures, not to fully compensate a customer for the costs of a leak. The maintenance and repair of private plumbing systems as well as any costs associated with its failure are the responsibility of the customer.

Leak in a home or business service line: In the event of a leak that results in loss of water that does not enter the sewer system, residential customers may qualify for a partial credit for wastewater once in a rolling 12-month period if repair of the leak is documented. A customer may also qualify for a partial water credit.

Leak in a pool: You may receive one pool credit per year if the pool must be drained and refilled because of a repair. The pool credit will be on wastewater charges only.

New pool fill or filling a pool for the season: Consistent with regional water conservation guidelines, Cobb County does not give a credit for pool filling unless it has been drained to facilitate a repair. Cobb County recovers the costs of the extensive wastewater system by billing wastewater equal to metered water use. Pool filling is a discretionary use of water and the water used to fill a pool is not readily available to us for future use.

Credit for irrigation use: Consistent with regional water conservation guidelines, Cobb County does not give a sewer credit for outdoor water use. Cobb County recovers the costs of the extensive wastewater system by billing wastewater equal to metered water use. Outdoor irrigation is a discretionary use of water and the water used to irrigate outside is not readily available to us for future use.

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Suwanee, GA 30024

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Decatur, GA 30030

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