Prospective Tenants: 770.783.3737
Prospective Owners: 404.937.1850

Clayton County GA Water Bill Dispute Process


If you think your bill is incorrect, please contact us using one of the following:

Mail:

Clayton County Water Authority
Attention: Customer Service
1600 Battle Creek Road
Morrow, GA 30260
Fax: 770-960-5667
Email: CCWA_CustomerService@ccwa.us

Website: www.ccwa.us
Please include your service address, CCWA billing account number and a valid contact telephone number. In order to avoid late fees or disconnection, you must contact us to file your dispute prior to the bill Due Date.

CCWA customers are not responsible for paying any disputed amount on the bill while the bill is in dispute. However, you are still obligated to pay the portion of your bill that is not in dispute by the stated Due Date.

If undisputed charges are not paid in a timely manner, you may be assessed a Late Charge, and your service may be subject to interruption.

CCWA will acknowledge receipt of your filed dispute within 1 business day of receipt.

CCWA will follow up and resolution of the dispute will occur within 5 business days after receipt of the filed dispute.

Once CCWA provides resolution of the bill dispute to the customer, the customer shall either remit payment for the amount in question within 10 calendar days or make contact with CCWA Customer Service (770.960.5200) to set up payment arrangements.

I had or have a water leak and didn’t use the water. Why do I have to pay for this water?

CCWA requires that all water meters be read every month and that each account be updated with the reading for the month. If the residence or business has experienced a water leak, it is up to the residence or business to repair the leak. Once the leak has been repaired, the customer can bring a Customer Service Representative a receipt of supplies or services completed to fix the leak. At that time, CCWA will review the account and determine if a credit adjustment is appropriate. There are significant costs in producing clean water and delivering it on a continuous basis to your home or business, therefore, any water that passes through your meter must be paid for.

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