Clayton County GA Water Bill Dispute Process
If you think your bill is incorrect, please contact us using one of the following:
Mail:Clayton County Water Authority
Attention: Customer Service
1600 Battle Creek Road
Morrow, GA 30260
Please include your service address, CCWA billing account number and a valid contact telephone number. In order to avoid late fees or disconnection, you must contact us to file your dispute prior to the bill Due Date.
CCWA customers are not responsible for paying any disputed amount on the bill while the bill is in dispute. However, you are still obligated to pay the portion of your bill that is not in dispute by the stated Due Date.
If undisputed charges are not paid in a timely manner, you may be assessed a Late Charge, and your service may be subject to interruption.
CCWA will acknowledge receipt of your filed dispute within 1 business day of receipt.
CCWA will follow up and resolution of the dispute will occur within 5 business days after receipt of the filed dispute.
Once CCWA provides resolution of the bill dispute to the customer, the customer shall either remit payment for the amount in question within 10 calendar days or make contact with CCWA Customer Service (770.960.5200) to set up payment arrangements.
I had or have a water leak and didn’t use the water. Why do I have to pay for this water?CCWA requires that all water meters be read every month and that each account be updated with the reading for the month. If the residence or business has experienced a water leak, it is up to the residence or business to repair the leak. Once the leak has been repaired, the customer can bring a Customer Service Representative a receipt of supplies or services completed to fix the leak. At that time, CCWA will review the account and determine if a credit adjustment is appropriate. There are significant costs in producing clean water and delivering it on a continuous basis to your home or business, therefore, any water that passes through your meter must be paid for.
Before you dispute your water bill:Before you call the county office, check for water leaks in your home. Below is a list on how to check your water meter. If you find leaks, have them repaired BEFORE you contact the county office. Water bill disputes can only be filed once a year in most counties in Georgia.
Use your water meter to check for leaks
Leaks account for more than 10,000 gallons of water waste in an average home every year. High water bills are often caused by a leak inside or outside your home. These leaks are your responsibility to repair. Want to know if you have a leak? Follow these simple steps.
1. Turn off all the water-using appliances in your home, including the washing machine, dishwasher, and ice maker, and tell everyone at home not to use the sinks, showers, or toilets for the next two hours. Do not shut off the water supply to these appliances; just make sure they aren’t actively running or being used. Only shut off the individual water supply if these appliances continuously run—some ice makers operate this way.
2. Locate your water meter. It should be out in your front yard under a metal cover. Remove the cover to view the meter.
3. Write down the number you see on the meter readout, or take a picture of the meter. Also observe the small leak detection wheel and the needle on the face of the meter. Nothing on the meter should be moving when you are not using any water inside or outside your home.
4. After two hours of no water use, go outside and read the meter again. The number should not have changed. If the readout did change, or if you notice any movement on the meter during the test, you probably have a leak.
If you discover you have a leak, check your water fixtures and appliances to determine which one is leaking. Look for dripping faucets and showerheads, check the pipes under your sink, in your basement, or around your water heater. Don’t forget to walk around your yard to look for soggy areas that can indicate a leak in your underground pipes.
ALH|Podland Residents, if you have further questions, please don't hesitate to call the office. Our office hours are 9am to 4pm, Monday through Friday You can always email us at email@example.com for a faster response.