Prospective Tenants: 770.783.3737
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How to Dispute a Huge Water Bill in the City of Atlanta

If you have had a repair made, you can fill it out online, or download and complete the Water Service Adjustment Request form. Please attach your repair invoice and/or a statement from your plumber.

The completed Water Service Adjustment Request form can be faxed or mailed to:
If you believe your bill is incorrect, there are a few steps you can take.

First, you can discuss your concerns by calling the DWM Customer Service Call Center at 404-546-0311, Monday – Friday, from 7 AM – 6 PM. The Customer Service Representative will indicate how much you should pay while your dispute is being handled and will tell you approximately when you will be contacted with the results of the investigation.

If you would like to submit your account review request manually, please download the form below. Once downloaded and completed, you can submit the form in one of the following ways.

Download this form to fax, mail or bring with you Download City of Atlanta Water Bill Appeal Form

By Mail: 651 14th Street NW | Atlanta, GA 30318 | Attn: Customer Resolutions

In Person:City Hall Walk In Location at 55 Trinity Ave. Suite 1600 | Atlanta, Ga 30318

*Please note that all charges that are not in disagreement must be paid in order to avoid interruption of services.

Do not assume your appeal is being processed simply because you discussed it with a Customer Service Representative. You must file a formal appeal. Please remember, you must dispute your bill before you file an appeal of the Department’s decision.

Before you dispute your water bill:

Before you call the county office, check for water leaks in your home. Below is a list on how to check your water meter. If you find leaks, have them repaired BEFORE you contact the county office. Water bill disputes can only be filed once a year in most counties in Georgia.

Use your water meter to check for leaks

Leaks account for more than 10,000 gallons of water waste in an average home every year. High water bills are often caused by a leak inside or outside your home. These leaks are your responsibility to repair. Want to know if you have a leak? Follow these simple steps.

1. Turn off all the water-using appliances in your home, including the washing machine, dishwasher, and ice maker, and tell everyone at home not to use the sinks, showers, or toilets for the next two hours. Do not shut off the water supply to these appliances; just make sure they aren’t actively running or being used. Only shut off the individual water supply if these appliances continuously run—some ice makers operate this way.

2. Locate your water meter. It should be out in your front yard under a metal cover. Remove the cover to view the meter.

3. Write down the number you see on the meter readout, or take a picture of the meter. Also observe the small leak detection wheel and the needle on the face of the meter. Nothing on the meter should be moving when you are not using any water inside or outside your home.

4. After two hours of no water use, go outside and read the meter again. The number should not have changed. If the readout did change, or if you notice any movement on the meter during the test, you probably have a leak.

If you discover you have a leak, check your water fixtures and appliances to determine which one is leaking. Look for dripping faucets and showerheads, check the pipes under your sink, in your basement, or around your water heater. Don’t forget to walk around your yard to look for soggy areas that can indicate a leak in your underground pipes.

ALH|Podland Residents, if you have further questions, please don't hesitate to call the office.
Our office hours are 9am to 4pm, Monday through Friday
You can always email us at for a faster response.

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