Prospective Tenants: 770.783.3737
Prospective Owners: 404.937.1850

How to Dispute a Huge Water Bill in the City of Atlanta

If you have had a repair made, you can fill it out online, or download and complete the Water Service Adjustment Request form. Please attach your repair invoice and/or a statement from your plumber.

The completed Water Service Adjustment Request form can be faxed or mailed to:
If you believe your bill is incorrect, there are a few steps you can take.

First, you can discuss your concerns by calling the DWM Customer Service Call Center at 404-546-0311, Monday – Friday, from 7 AM – 6 PM. The Customer Service Representative will indicate how much you should pay while your dispute is being handled and will tell you approximately when you will be contacted with the results of the investigation.

If you would like to submit your account review request manually, please download the form below. Once downloaded and completed, you can submit the form in one of the following ways.

Download this form to fax, mail or bring with you Download City of Atlanta Water Bill Appeal Form

By Mail: 651 14th Street NW | Atlanta, GA 30318 | Attn: Customer Resolutions

In Person:City Hall Walk In Location at 55 Trinity Ave. Suite 1600 | Atlanta, Ga 30318

*Please note that all charges that are not in disagreement must be paid in order to avoid interruption of services.

Do not assume your appeal is being processed simply because you discussed it with a Customer Service Representative. You must file a formal appeal. Please remember, you must dispute your bill before you file an appeal of the Department’s decision.

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