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Five Tips on How to Deal With an Unreasonable Tenant

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Marina Shlomov - Monday, January 7, 2019

Five Tips on How to Deal With an Unreasonable Tenant

Being a landlord of a rental home has its perks and challenges. On the plus side, it can be a great way to pay off your real estate investment on your property and allow you to obtain good earning that can provide a long-term financial security. On the flip side however, high maintenance and repair costs can send your earnings dwindling. However, the most troubling of issues involves handling discontented and unreasonable tenants. 

Managing tenant relations can become extremely challenging if tenants resort to property damage and mismanagement that can escalate your repair costs. More importantly, it can lead to legal conflicts in the form of lawsuits that have a risk of heavy fines and penalties on landlords.

Knowing your tenants are happy with you can be the most satisfying part of being a landlord. We at ALHPodland Rental Homes provide five tips on how you can better manage tenant relations.

1)  Refer to the written contract or policy

A conflict between two parties only occurs when one each party’s expectations or rights are not fulfilled. In the case of a landlord-tenant conflict, a written tenancy contract’s terms of agreement is the best reference point to quell any fires. It is for this reason why any landlord, before providing accommodation to tenants, must always put a tenancy agreement into writing. Policies on visitors, laundry, and other things must be agreed upon by the potential tenant. 

2)  Listen to your tenant’s complaints attentively

One of the most important of skills in managing human relations is the art of listening. According to the famous book ‘How to Win Friends and Influence People’ by author Dale Carnegie, listening attentively and letting the other person do most of the talking can easily help become you become a conversational wizard. 

Listening can be a path to a successful resolution and help you better handle tenant complaints and issues.

3)  Do not delay responding to complaints 

A landlord cannot afford to be lazy and unprofessional in his or her duties. It is extremely important to respond to your tenant’s complaints within the appropriate time frame, along with quick and regular follow-ups until your tenant’s issues have been resolved.

The quicker you are in resolving your tenant’s complaints, the more likely the tenant will be pleased with you as his or her landlord. 

4)  Show genuine concern

It always helps to actually show genuine concern for your tenants regardless of how unfair the tenant is being. This way, the tenant will feel that his queries are taken with the utmost seriousness and importance and may even dismiss his or her complaints because of being high valued. 

Hence, showing sincere concern to your tenant can go a long way in resolving differences and conflicts.

5)  Do not get angry

The biggest mistake you can make as a landlord is to raise your voice to your tenant. Anger never helps in conflict resolution and can further fuel tensions between you and your tenant. Being calm and polite does not necessarily imply you are not firm and don’t have things under control. It means that you do not let emotions cloud your judgment and instead approach problems equitably. 

Good tenant relations are key to effective property management. By implementing the aforementioned tips, any kind of conflict between you and the tenant can be resolved far quickly and safely. To find more info on rental homes, Atlanta property management and property management in general, please visit:

Marina-Shlomov-Photo-ThumbnailMarina Shlomov, a managing partner at ALH|Podland Rental Homes Property Management is the author of many articles on Landlording, Property Management, and Real Estate Investing. A residential builder in the state of Georgia since 1999 and a property manager, Marina is an investor herself. Her property management company is intended “For Investors” and “By Investors” for a simple reason – she knows what investors’ goals are and she works hard to reach their goals. In her spare time, Marina likes to spend time with her family, friends, garden, read and travel. Check her out at
 You can find Marina’s articles and comments at @rentalhomesatl on Twitter, on FacebookGoogle+, Blogger. and YouTube.

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